Like many other pastors, I learned little about counseling in seminary, so I began with virtually no knowledge of what to do. Soon I was in difficult. Early in my first pastorate, following an evening service, a man lingered after everyone else had left. I chatted with him awkwardly, wondering what he wanted. He broke into tears, but could not speak. I simply did not know what to do. I was helpless. He went home that night without unburdening his heart or receiving any genuine help from his pastor. Less than one month later he died. I now suspect that his doctor had told him of his impending death and that he had come for counsel. But i had failed him. That night I asked God to help me to become an effective counselor.

https://plkmomentum.com/book-detail?id=BOOK002417